Free Shipping On Domestic Orders $40+ w/ Code: Talkship

Return Policy

ITEMS NOT ACCEPTED FOR RETURN/EXCHANGE - FINAL SALE:
  • Swimwear
  • Masks
  • Naughty-Category
  • All Undergarments
  • All Piercing Jewelry
  • Magazines
We strongly suggest you check with any STATE RUN FACILITY website under mail rules before placing any orders. We hold NO RESPONSIBILITY for MAGAZINES that may be damaged, confiscated, or not delivered. All sales are final, if shipped.
ADDITIONAL VENDORS THAT DON'T ACCEPT RETURNS OR EXCHANGES - PLEASE REVIEW EACH ITEM LINK FOR RETURN INFORMATION:
  • Bedroom Stories
  • Leg Avenue
  • Skelly & Co

sierraenglishhair must receive the merchandise within 14 days from the date of delivery. (You may find this date on the order confirmation sheet included in your shipment). If your return is received after 14 days of the date of delivery, it will be returned to sender unless you receive authorization from the customer service team for a late return. With this being said, WE ARE FLEXIBLE. Please don’t hesitate to contact the customer service team at contact@sierraenglishhair.com or call us (+33)01.26.24.54.93.

ALL returns and exchanges will be issued in the form of an InkedShop Gift Card:
  • All gift cards will be applied to your inked shop account
  • If you do not have an inked shop account, one will be created for you using your email address. Your login and password will be emailed to you once the account is created
NOTE:

sierraenglishhair is not responsible for return shipping cost on any returns or exchanges unless the fault is ours. If this occurs, in order to provide you with a return label you must contac contact@sierraenglishhair.com with your order number and an explanation of the issue.

ALL RETURNS MUST:
  • NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED
  • Have ALL tags attached
  • We cannot accept returns that smell like cigarette smoke, have animal hair on them, or show any wear or tear.
  • Shoppers will be charged a 20% restocking fee if returns are received in the previously mentioned conditions.
  • ALL returns MUST be in the original packaging
  • Include a note with your Name, Order Number, and Instructions for your return/exchange (otherwise you'll automatically be issued an InkedShop gift card)

If your return is not received by the appropriate date then it will not be accepted. We recommend you use a shipping service with tracking and/or insurance, as this will provide you with evidence of the return in the event that your package is lost in transit. Without tracking, the sierraenglishhair is not responsible for lost or missing returns. If return tracking shows that your item was shipped before the 14-day deadline, your return will be accepted.

RETURNS OR EXCHANGES SHOULD BE SENT TO:

sierraenglishhair
ATTN: Returns
46, rue de Lille
ASNIÈRES-SUR-SEINE, 92600
(+33)01.26.24.54.93

*Please include the original shipping label or note with your FULL NAME, and ORDER NUMBER. You will be notified when your return is processed via an email to the email address provided during the transaction and receive a Gift Card.

FOOTWEAR RETURNS:

Footwear must be returned exactly the way it was shipped to you: with the shoes in their original, undamaged shoe box, all packaged within a larger shipping box. Damages to or omission of the original shoe box from your return will result in your return not being accepted.

INTERNATIONAL RETURNS:

We do accept returns from Canada, but sierraenglishhair does not pay for International return shipping at this time. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. sierraenglishhair is not responsible for packages that are shipped by other means.

If you discover a service failure related to any international shipments (e.g. damaged or lost in transit, shipping error, etc) please contact us as soon as possible and our team will resolve the situation for you.

WRONG, DAMAGED OR DEFECTIVE ITEMS:

If you received the wrong product from sierraenglishhair, or if it arrives defective or damaged in transit, please contact contact@sierraenglishhair.com within 7 days of receipt so we can resolve the problem. In these rare cases, sierraenglishhair will pay return shipping and provide a cash refund if requested.

EXCHANGES:

Give us a shout… we’re here to help! Contact contact@sierraenglishhair.com or (+33)01.26.24.54.93 and we'll be glad to issue a store credit.